Reference

Terms That Govern Your 399aps Account

These terms set out the rules that apply when you open an account, make deposits via bKash, Nagad or Rocket, and access the lobby on 399aps.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-supported regionsMobile access includedSubject to local law
399aps Terms That Govern Your 399aps Account
HOW WE APPLY THIS

How 399aps Handles Your Account Under These Terms

These terms are enforced consistently across all account types. Whether you deposit through bKash, Nagad or Rocket, the same verification and dispute rules apply. We do not create exceptions for individual accounts outside the process described here.

Account Security

Your login is protected through OTP verification tied to your registered mobile number. We do not store wallet PINs, and account access is your sole responsibility once verified.

Wallet Verification

Deposits via bKash, Nagad or Rocket are matched to your registered account number. Any mismatch triggers a manual review — our team contacts you through your account's registered channel.

Data Handling

We retain the account and transaction data needed to process withdrawals and handle disputes. Data is not shared with third parties outside what local law or payment processing requires.

Terms Change Process

When we update these terms, the revised version goes live on this page. You can request a summary of what changed by contacting support — we keep a log of version history for reference.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget inside your account to ask about any clause, dispute or account restriction. Our team responds in English and addresses terms queries directly.
Email Support Send a detailed terms question to our support address. Include your registered mobile number so we can locate your account and respond with the relevant clause applied to your case.
Account Help Page Your account dashboard includes a Help section where common terms-related questions — wallet limits, account status, wallet verification via bKash — are answered with step-by-step context.

Common Questions About These Terms

If something in these terms is unclear, these answers cover the questions we hear most often. For anything not listed here, reach out through live chat or email support.

Yes. Every deposit and withdrawal — whether through bKash, Nagad or Rocket — is subject to these terms. Wallet-specific rules, such as transaction verification, are covered under the account section.

We may update terms at any time, and the revised version replaces the previous one on this page. We aim to notify you through your account when a material change is made.

A mismatch between your bKash sender number and your registered account triggers a manual review. Support will contact you to confirm identity before the deposit is credited or returned.

Yes. Your account works across mobile browser and desktop without needing separate login credentials. The same session rules and terms apply regardless of which device you use.

Contact support via live chat or email with your registered mobile number. We will confirm your identity and provide the account data we hold, in line with applicable local requirements.

Access depends on your local law and the eligible regions we currently serve. We do not guarantee availability in all areas, and it is your responsibility to confirm access is lawful where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.